Our Terms and Conditions for obtaining a visa should answer all your questions.

 C.Bali do not offer their address to be used in Bali.  The tourist must provide the address of a hotel or villa for their application (an address is an immigration requirement).  You do not require proof of a hotel booking for your visa application.

Whether a tourist visits for 1 day or 60 days all immigration requirements for a visa application must be met.  Should the requirements change during the application process C.Bali will immediately contact the client to discuss the requirements and regulations under Immigration Law.

C.Bali considers The Main Applicant as the person applying on behalf of their spouse or their own children (other Applicants). C.Bali will use The Main Applicant's email address for all contact, including giving that email address to immigration for sending the e-visa. C.Bali will not process visa applications for third parties (such as other agents, travel agents etc).

Other Applicants (discounts)

Other Applicants are children (on birth certificate) of the Main Applicant or the Main Applicants spouse living at the same address.  Other Applicants must be travelling together on the same flights and staying in the same hotel with the same travel dates.

Other Applicants are not other members of the family, such as parents or siblings or in-laws.

C.Bali will do the application with the Main Applicant on behalf of the Other Applicants, (Main Applicants must sign their own declarations). 

Should an applicant wish to do an application for a sibling/parent etc, they must apply separately however, C.Bali can correspond with the person doing the application for their family member.

Allow up to 7 business days for all refunds

• If you cancel your visa application before we start (you have not uploaded or sent us any documents), there will be a 5% administration fee to refund your payment full payment.

• If you cancel your visa application before we apply with immigration (you have already uploaded/sent your documents), the refund will be 1,500,000 IDR per person (less any PayPal Fees). 

• If you cancel your visa application and we have already applied with immigration, we cannot refund your payment.  (We always provide proof of application/payment to immigration)

• If the Visa on Arrival (VOA) at the airport is reinstated for your passport country and your visa has already been applied for/issued, we cannot refund.

• If the borders close so you cannot enter Indonesia and your visa has already been applied for/issued, we cannot refund.  We will request on your behalf an extension but there are no guarantees Immigration will extend.

If payment is made by bank transfer, refunds will only be made to the clients; bank in IDR (Indonesian Rupiah)

If payment is made by PayPal, PayPal fees are not refundable.

Cancellation of our Service

We reserve the right to cancel our service, and only refund the immigration fees, should you provide falsified documents (such as fake airline tickets, bank statements, marriage certificates, etc), this is a serious offence in Indonesia and we will not continue our service to apply as your sponsor.

C.Bali do not check any documents without being paid.

If a client is unsure if their bank statements or other documents are suitable, they must pay C.Bali if that want our staff to check their documents.

Immigration sees genuine tourists as those that can support themselves financially while holidaying, and are not dependent on others. Therefore, unless they are your children (under 21 years), you cannot financially support another person's holiday.

For individuals - Unless you have had at least a US$2000 balance in your own bank account for the past 3 months, you cannot apply for a tourist visa and we will not be able to accept your application. It is your responsibility to ensure you meet this requirement before paying for our service. If using a joint bank account it should have US$4000 balance(for 2 people).

For over 18 years of age, you are considered an adult and must meet all requirements, including bank accounts.

You cannot use anyone elses bank statements. An adult cannot sponsor their parents for example

Immigration sees genuine tourists as the following:

• They will be staying in a hotel(s) or legal villa, during their time in Bali.
• Has a job to return to in their country (can be retired).
• Has the funds to cover their costs while in Bali (See above financial sponsorship).
• Has a paid return ticket to their home country (or a through ticket for another holiday to another country)
• Does not work while in Indonesia or volunteer, paid or unpaid

If the tourist does not meet the above criteria, then each case will be up taken on a case-by-case basis and must be approved by our Main Director.

Please note immigration may reject a visa application if the tourist has ever overstayed a visa in Indonesian previously. 

A visa application will not be accepted if the tourist has ever been deported from Indonesia.

60 days (extendable up to 180 days)

We are a licensed travel agency (biro perjalanan wisata), we do not do business visas, we only do tourist visas.

We do not outsource our visa work to other agents.

Due to the risks of sponsorship, we retain the right to refuse any application for a visa, without giving any reason. 

• We will not accept any applications for a visa for any person that has previously been deported or has overstayed their visa in Indonesia.
• We will not accept any application for a visa if we suspect the person is not a genuine tourist.
• We will not accept applicants for persons 18 years and younger unless travelling with their parents.
• We will not accept any application that is not complete, we will not provide any falsified documents for our clients.
• We will not accept any application where we suspect the person may wish to work in Indonesia - paid or unpaid (that includes retreat leaders, yoga instructors, dive instructors, musicians or DJ’s)   

Our Risks - Sponsorship

Our Main Director is personally liable for sponsorship of a tourist and can face up to five years imprisonment or a fine of up to 500,000,000 IDR for breach of immigration laws.

We are responsible for each applicant during their time in Indonesia.  Sponsorship involves the personal liability of our Main Director.

Payment can be made by PAYPAL (and Credit Card/Debit Card) -  PayPal fee is 4.4%, in any accepted currency, or Local bank transfer in IDR (no fee from us). For bank transfer we can only accept Indonesian Rupiah to our company bank account, you cannot send in another currency.

If payment of our invoice for a visa is not made within 24 hours of issue, we reserve the right to cancel the invoice due to fluctuating foreign exchange rates.

We base our price on the amount of work required for our staff to do to apply for your visa, this includes how many documents you provide us and communication with the Main Applicant and applicable taxes. 

Other Applicants (spouse/children) must live at the same address and be travelling with the Main Applicant on the same flight and staying in the same hotel.

We reserve the right to charge extra if our clients continually do not provide documents as per or Document Guide sent with the Visa Application.

Prices are based on the current immigration fees and the work involved for our staff with each file.  Any extra work done on a file after a visa is issued will need to be paid for.

There are no discounts for Spouse or children on Travel Document holders (no passport).

Responsibility of Clients to provide required documents and in a timely manner

• By making payment to us it is deemed you understand the terms and conditions
• By making payment to us, it is deemed you accept responsibility for providing all documents required under immigration law to obtain a visa.
• By making payment to us, it is deemed that you accept responsibility for providing all documents required in a timely manner.
• We take no we take no responsibility for any losses incurred due to immigration office closures, or immigration system outages.
• If we discover after checking your documents that you cannot meet the requirements, then we take no responsibly for any losses incurred.  
• If you choose not to continue with your application after our advice not to, we will refund the immigration fees only.
• If you instruct us to continue with your application knowing you do not meet the requirements and immigration rejects your application, we take no responsibility for any losses incurred.
• If you instruct us to proceed with your application with the knowledge you do not have much time, and your visa is not ready for your flight date, we take no responsibility for any losses incurred.

211A Tourism.  (Visa Kunjungan Wisata) 211A (C1) - 60 days (extendable).

Offshore only (Meaning you are not in Indonesia)

With this visit visa, you are permitted to:

1. Visit Indonesia for Tourism Purposes

2. Attend meetings, incentives, conventions, as an attendee (not as a speaker or facilitator)
   

We do not check any documents until we have been paid.

A considerable amount of our time is spent checking documents and strictly no documents will be looked at before payment is made.

Once a tourist pay for our service and send documents, we carefully review each of document and advise if there are any more documents required or any need to be re-submitted. 

We provide a clear guide with examples of how each document looks and we reserve the right to charge extra if there are multiple times that we have to request documents to be re-submitted when it is obvious that the tourist is ignoring our instructions/Document Guides.

If it is found after checking the documents that the client is not eligible for a visa and a solution cannot be found to apply, then a refund will be given as per the cancellation terms.

C.Bali will not put in an application with immigration if it will be rejected.

By requesting an invoice for a visa it is deemed you are engaging our services and have read the terms and conditions.

C.Bali reserves the right to cancel an invoice if not paid within 24 hours.

C.Bali will not re-issue a cancelled invoice.

Once we have all the required documents from you we require time to check all your documents, format your documents, work on your file,  produce sponsor letters and then apply with immigration.

Timing will depend on you providing the payment and correct documents and on time.

We take no responsibility if your visa is not issued on time due to you leaving it too late to apply or not having your documents ready on time for us to apply with immigration.

We reserve to right to refuse an application that has a flight date of less than 10 business days away.

We will not be responsible for any losses that occur due to the Immigration Visa system becoming unavailable (due to routine system maintenance or Force Majeure), and we will advise our clients in writing within 12 hours of becoming aware of any system outages.

You have 90 days to use the visa, meaning you must enter Indonesian within 90 days from the date of issue, or the visa will expire, and it cannot be renewed, and no refund is given by immigration for not using the visa.

You then may stay in Indonesia for up to 60 days.

Should your trip be delayed and you cannot use the visa, you will need to apply again if the visa was issued more than 90 days ago.

For every child under 21 years of age (the Main Applicant applying for a visa with our company must be listed as a parent on every child's birth certificate for the price quoted above).  

If you have different dynamics in your family (such as children from different parents, living at different addresses), we will require separate applications (Separate Main Applicants).