So, the Levy Payment came into effect on 14 February, 2024 .and there have been a lot of questions, so we have tried to cover as many as possible....and there may be more added if we come across new questions...
How Do I Pay the Levy?
You can pay online at the LoveBali Website https://lovebali.baliprov.go.id/
or on the LoveBali Apps
Android https://play.google.com/store/apps/details?id=baliprov.diskominfos.lovebali&pli=1
iPhone https://apps.apple.com/lv/app/love-bali/id1549605804
Can I Pay for my whole family at once online or on the App?
You currently need to process each payment individually, however, you can use the same email address for each payment (family member)
Can I Pay at The Airport When I Arrive?
There is a helpdesk at the arrivals Hall (where the drivers wait), however, payment needs to be made by card.
Can I pay in Cash at the Airport?
Lovebali is a cashless program, however, there have been some reports of tourists paying cash IDR. (We cannot confirm that as it is against the Provincial Government regulations to pay cash for the levy)
So, if I can pay cash, why can't I pay in another currency like the VOA at the airport?
Because, unlike immigration which is before you enter Indonesia, the Tourist Levy Desk is outside (at arrivals, where the drivers collect guests), it means you are already in Indonesia and it is illegal to pay in cash in any other currency in Indonesia.
When I Arrive at The Airport, Where Do I Scan, That I Have Paid?
Bali Tourism Board staff members are randomly checking by using their smart phones to check your QR code
Why Isn’t There A Scanner at The VOA Desk?
The VOA desk is located in the Immigration Area, the Tourist Levy is not an immigration matter, it is the Bali Provincial Government that requires the Levy to be paid
Why Isn’t There A Scanner at Customs?
The Tourist Levy is not a Customs matter, it is the Bali Provincial Government that requires the Levy to be paid.
Where in Bali Will I Be Checked?
Checkpoint Scanners are being set up at major tourist attractions in Bali, so far 500 hotels and Tourist Attractions have been given the scanners and can accept payment if you did not pay before arrival. Currently Bali Tourism Board Staff and Tourist Police are checking tourists
What Happens If You Do Not Pay?
As per the regulations, foreign tourists who do not pay will first be given a warning in the system (Love Bali) or written warning delivered to the person concerned. This warning, if ignored will result in restrictions from entering Bali in the future.
Will I Be Fined or Deported If I Do Not Pay?
No, if found that you have not paid, you will be asked to pay immediately. If you do not pay after receiving a warning, your passport number may be reported to immigration.
If in Bali and asked to pay, such as entering a tourist attraction or staying in a hotel, and you refuse to pay, you will be reported to immigration.
Is It A Tax?
No, it is a Levy for the International Tourists for the Protection of Culture and the natural environment of Bali, as a form of support, towards the efforts to preserve the nature and culture of Bali.
Does it come under an Actual Law?
Yes, Law Number 15 of 2023 concerning the Province of Bali dated 4 May, 2023 a legislation signed by the President of Indonesia.
So, How do they know if I didn’t pay it?
Well, for now it’s an honor system. As it’s a new system, and the tourist has 60 days to use the levy once they have entered Bali, it may take a while for your passport to show up in the system as unpaid. However, starting May 2024 Civil Service Police Officers have the authority to check a tourist at any time, and there will be random checks done at more and more tourist destinations. It’s a little bit like saying you don’t need an IDP to ride a motorbike here, you do of course, and unless you are caught, then no-one will know you don’t have one…but getting caught means you have broken the law. Sanctions are quite clear in the law, for non-payment of the tourist levy, after a warning, you will be banned from entering Bali.
But how can they give me a warning?
Were you impressed with those Smart Gates when you arrived? Did you have a visa? Your passport shows you entered Bali… Although, it is not clear yet how they will connect the passport data. One way would be to simply use the current Lovebali app and when you put in your passport number, it will come up then. If you choose to not put in your passport number and just try and enter again…well, you are breaking the law…we don’t suggest doing that…as deportation is not a nice way to finish your holiday.
Does It Replace the VOA (Visa)?
No, visas are an immigration matter. Immigration matters in Indonesia are governed under various laws, regulations and circular letters issued by the Ministry of Law and Human Rights or the DGI, or both.
If I Travel to Lombok And Back to Bali, Do I Need to Pay Again?
The Levy is valid for 60 days, so, unless you stay in Lombok for a longer stay, you will not have to pay again.
If I Entered Before 14 February 2024, Do I Need to Pay.
No.
Do Children Have to Pay?
Yes, currently all foreigner tourists that enter Bali must pay the levy.
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